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Efficiently recover and return lost documents
BACK2U
BACK2U By Zioncity Innovation Services Limited
Established in 2020, we are a dynamic and innovative Value Added Service company committed to providing innovative solutions for the recovery and safe return of lost and found documents to the rightful owners.
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About us
Back2U is a web-based service, a Digital Solution whose objective is to return lost and found official documents (Passports, Driving Licenses, Certificates, etc.) to their legitimate owners (subscribers to the service) within 5 to 10 working days. This is made possible through technical partnerships with telecom operators and VAS aggregators who have provided a SMS/USSD platform for these subscribers to pay for and enjoy the service.
First launched in Cameroon in 2020, the service is to roll out in Nigeria in 2024 and build on the success it already in Cameroon.
The service will ease the difficulties often faced by those trying to retrieve their lost documents and also those who try to return lost but found documents to the legitimate owners.
By easily subscribing through the short code. Available to MTN subscribers (other MTOs to join soon), the user will enjoy an opportunity to have their lost and recovered documents delivered to them without hassle.
Our team consists of experienced professionals, technology experts, and customer support professionals. We work collaboratively to provide seamless and effective solutions to our clients.
Our Vision
To be the global leader in lost document recovery; offering exceptional services that alleviate the stress and inconvenience caused by document loss.
To be the global leader in lost document recovery; offering exceptional services that alleviate the stress and inconvenience caused by document loss.
Our Mission
Empowering individuals and organizations by leveraging cutting-edge technology and a dedicated team to efficiently recover and return lost documents to the rightful owners.
Empowering individuals and organizations by leveraging cutting-edge technology and a dedicated team to efficiently recover and return lost documents to the rightful owners.
Back2U Offerings
Document Recovery Assistance: Lost Passport Retrieval, ID Card Recovery Services, Academic and Professional Certificate Retrieval.
Report Lost Document
Document Replacement Services: Facilitation of Duplicate Document Issuance, Liaison with Government Agencies and Educational Institutions, Legal Document Replacement Support.
24/7 Customer Support: Dedicated Helpline for Emergency Assistance, Online Chat Support for Queries and Updates.
Document Recovery Assistance: Lost Passport Retrieval, ID Card Recovery Services, Academic and Professional Certificate Retrieval.
Report Lost Document
Document Replacement Services: Facilitation of Duplicate Document Issuance, Liaison with Government Agencies and Educational Institutions, Legal Document Replacement Support.
24/7 Customer Support: Dedicated Helpline for Emergency Assistance, Online Chat Support for Queries and Updates.
Our Target
Primary: Nigerian individual from age 18 and above who owns documents and might loose documents on transit.
Secondary: Businesses who processes lots of documents.
Primary: Nigerian individual from age 18 and above who owns documents and might loose documents on transit.
Secondary: Businesses who processes lots of documents.
Our Core Values
01.
Empathy
We understand the emotional and practical impact of losing important documents and approach each case with compassion and urgency.
02.
Integrity
Our commitment to the highest ethical standards ensures trust and reliability in all our interactions.
03.
Innovation
Embracing technological advancements to continually enhance our services and improve document recovery processes.
04.
Customer Advocacy
Putting the needs of our clients at the forefront, we advocate for their interests and work tirelessly to resolve document loss challenges.
PARTNERS
